Terms of service

Last Updated: December 21, 2025

Welcome to My Mystery Parcel (“we”, “our”, “us”). By accessing or using our website (My Mystery Parcel), you agree to be bound by these Terms & Conditions, which form a legally binding agreement between you and My Mystery Parcel.

These Terms are governed by Australian law (New South Wales) and comply with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APP 1–13)
  • Australian Consumer Law (ACL)
  • Disability Discrimination Act 1992 (DDA)
  • Copyright Act 1968 (Cth)

1. Introduction/Overview

  • Purpose: Explain user rights, responsibilities, and obligations.
  • Scope: Applies to website, products, services, promotions, and all interactions.
  • Legal Reference: ACL – transparency in consumer contracts.

2. Acceptance of Terms

  • Using the website or purchasing products constitutes full acceptance.
  • If you do not agree, do not use the site or make purchases.

3. Eligibility

  • Must be 18+ years old or legally competent to contract in Australia.
  • Minors require parental or guardian consent.
  • Legal Reference: ACL Section 18 – consumer contracts.

4. Account Registration

  • Required for some services.
  • Provide accurate and current information.
  • Responsible for account security; all actions under your account are your liability.
  • Legal Reference: APP 11 – secure handling of user data.

5. Product Information & Availability

  • Accurate descriptions, images, and prices are our goal.
  • Products are subject to availability; errors may occur.
  • Legal Reference: ACL – guarantees about goods.

6. Ordering Process

  • Orders placed via the checkout process create a binding contract once the confirmation email is received.
  • Users must provide accurate billing/shipping info.

7. Pricing & Payment

  • Prices include VAT, GST, and applicable taxes unless specified.
  • Accepted methods: Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay, UnionPay, JCB.
  • Payment must clear before processing.
  • Legal Reference: ACL – accurate pricing and consumer rights.

8. Shipping & Delivery

  • We only offer shipping within Australia.
  • Processing Time: 1–2 business days (Monday–Friday)
  • Transit Time: 2–8 business days (Monday–Friday)
  • Total Delivery Time: 3–10 business days (Monday–Friday) (Processing Time + Transit Time)
  • Cost: $25 per order.
  • Carriers: Australia Post, StarTrack.
  • Tracking: Provided 24–48 hours after despatch.
  • Users are responsible for accurate addresses; incorrect info may delay delivery.
  • Reference: Shipping Policy

9. Returns & Refunds

  • Return window: 30 days for eligible items.
  • Refunds: Processed within 10 business days (Monday–Friday) after receipt of returned goods.
  • Exclusions: Change of mind, disappointment, or personal preference.
  • Users must follow the RMA return procedure, including photos/videos of items.
  • Reference: Return & Refund Policy

10. Cancellation Policy

  • Orders are cancellable within 12 hours of placement.
  • After processing, cancellations may not be possible.
  • Example: Orders shipped immediately cannot be cancelled.
  • Reference: Cancellation Policy

11. Intellectual Property

  • All content (logos, text, images, videos) is owned by My Mystery Parcel.
  • Copying, modifying, and distributing content without permission is prohibited.
  • Legal Reference: Copyright Act 1968 (Cth)

12. User Conduct

Users must:

  • Not hack, transmit malware, or breach website security.
  • Not misrepresent or misuse information.
  • Not harass, defraud, or infringe IP rights.

Violations may result in account termination or legal action.

13. Limitation of Liability

My Mystery Parcel is not liable for:

  • Indirect, incidental, or consequential losses.
  • Delays, errors, or interruptions in shipping.
  • You may use services or links provided by third parties.

Liability limited to the maximum permitted by law.

14. Indemnification

Users agree to indemnify and hold harmless My Mystery Parcel from claims, losses, damages, or expenses arising from:

  • Violation of Terms
  • Misuse of services
  • Unauthorized use of content or intellectual property

15. Third-Party Links

  • The website may link to external websites (suppliers, affiliates).
  • We are not responsible for the content, availability, or privacy practices of third parties.
  • Users should review third-party policies before sharing information.

16. Privacy

  • Personal data is handled according to our privacy policy.
  • Users consent to collection, storage, and use as outlined.
  • Legal Reference: Privacy Act 1988, APPs 1–13.

17. Governing Law

  • Terms are governed by New South Wales, Australia, law.
  • Any dispute resolved in courts of New South Wales.
  • Legal Reference: ACL – consumer dispute resolution.

18. Modifications

  • My Mystery Parcel may update terms at any time.
  • Changes are effective immediately for website postings.
  • Users are responsible for reviewing periodically.

19. Termination

  • Access may be suspended or terminated for violations or illegal activity.
  • Termination does not affect accrued rights or liabilities.

20. Complaints & Contact Information

Contact for questions, disputes, or complaints:

Registered Company Name: My Mystery Parcel

ABN: 63 385 406 700

Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia

Email: contact@mymysteryparcel.com

Phone: +61 493 530 342

Live chat: Live chat available on our website

Business Hours: 10 AM–6 PM (Monday–Friday), (GMT+10:00) Australian Eastern Standard Time (Sydney)

21. Entire Agreement

  • These Terms, along with the Privacy, Shipping, Returns, and Cancellation Policies, constitute the entire agreement.
  • Supersedes all prior agreements or communications.
  • Legal Reference: ACL – full disclosure and transparency.