Accessibility Statement

Last Updated: December 21, 2025

My Mystery Parcel (“we”, “our”, “us”) is committed to ensuring that our website is accessible to all users, including people with disabilities. This statement explains our accessibility policies, measures, limitations, feedback mechanisms, and legal compliance.

Compliance is ensured under:

• Disability Discrimination Act 1992 (DDA)
• Australian Human Rights Commission Guidelines (AHRC)
• Web Content Accessibility Guidelines (WCAG 2.1, Level AA)
• Australian Consumer Law (ACL) for e-commerce accessibility

1. Commitment to Accessibility

• We aim to provide equal access to all website content, services, and products.
• Accessibility is considered in design, development, content creation, and user support.
• Legal Reference: DDA and WCAG 2.1 ensure users with disabilities are not discriminated against.

2. Technical Measures Implemented

• Keyboard Navigation: All interactive elements, forms, and menus are accessible without a mouse.
• Screen Reader Compatibility: Tested with NVDA, JAWS, and VoiceOver.
• Alternative Text: Descriptive alt text for all images and icons.
• ARIA Labels: Applied for assistive technologies to correctly interpret dynamic content.
• Responsive Design: Mobile, tablet, and desktop access with consistent functionality.
• Adjustable Text and Contrast: Users can increase the font size and adjust the colour contrast to suit their needs.

3. Accessibility in E-Commerce

• Product Pages: Structured headings, clear product titles, descriptions, and prices.
• Checkout Forms: Properly labelled fields, error messages, and instructions are accessible to screen readers.
• Payment Options: Compatible with assistive devices and accessible form validation.
• Error Handling: Accessible alerts and guidance for correcting mistakes.

4. Multimedia Accessibility

• Videos: Captions or transcripts provided where applicable.
• Audio Content: Text alternatives or transcripts are available.
• Interactive Elements: Accessible via keyboard and screen readers.

5. Known Accessibility Limitations

• Some third-party content, plugins, or embedded PDFs may not fully meet accessibility standards.
• Certain older browsers or devices may experience limited functionality.
• We continuously monitor and improve these limitations.

6. User Feedback

Users can provide accessibility feedback via:

• Email: contact@mymysteryparcel.com
• Phone: +61 493 530 342
• Live chat: Live chat available on our website
• Registered Address: 12 Weigand Avenue, Bankstown, New South Wales 2200, Australia.
• Business Hours: 10 AM–6 PM (Monday–Friday), (GMT+10:00) Australian Eastern Standard Time (Sydney)

Feedback types include navigation difficulties, barriers, or improvement suggestions.

Response Commitment: All feedback acknowledged within 48 hours and addressed promptly.

7. Staff Training

All staff involved in web content creation and management receive regular accessibility training.

Training includes:

• WCAG 2.1 compliance
• Accessible content creation
• Assistive technology usage
• Inclusive e-commerce practices

Goal: Ensure staff are aware of accessibility requirements and best practices.

8. Continuous Monitoring & updates.

• The website undergoes periodic accessibility audits, internal and external.
• Updates are evaluated for accessibility compliance before release.

9. Assistive Technology Compatibility

Compatible with:

• Screen readers (NVDA, JAWS, VoiceOver)
• Keyboard-only navigation
• Browser zoom and magnification tools
• Switch control devices

Goal: Ensure users with visual, motor, or cognitive impairments can access all content.

10. Emergency & Alternative Access

Users unable to access content can request alternative formats:

• Text versions of PDFs
• Audio descriptions
• Personalized support via phone or email

11. Compliance & Legal Reference

Adheres to:

• DDA (prevents discrimination based on disability)
• WCAG 2.1 Level AA (technical accessibility standards)
• AHRC Guidelines (inclusive user experience)

Ensures legal protection and equal access for all users.

12. Accessibility Testing & Audits

Regular testing includes:

• Keyboard navigation tests
• Screen reader tests
• Color contrast checks
• Form accessibility validation

Documentation: All issues recorded and corrected promptly.

13. Assistive Technology Support

The system has undergone testing across various devices, operating systems, and assistive software.

Ensures accessibility for users with:

• Visual impairment
• Motor disabilities
• Cognitive impairments

14. Customer Support Accessibility

• Staff trained to provide accessible customer support.
• Users can receive personalised assistance for ordering, account access, or troubleshooting.

15. Third-Party Accessibility Considerations

• Some third-party services (payment gateways, analytics, embedded forms) may not fully comply with accessibility standards.
• We work with providers to optimise accessibility and offer alternatives when necessary.

16. User Responsibilities

Users should:

• Keep browsers and assistive technologies up-to-date
• Report accessibility issues
• Use website features responsibly

17. Feedback Response & Resolution

• All feedback is tracked and resolved in a timely manner.
• Users are notified of resolution or alternative solutions.
• Goal: Continuous improvement and accountability.

18. Accessibility Performance Metrics

Metrics include:

• Number of feedback reports
• Resolution times
• Compliance scoring against WCAG 2.1 AA

Purpose: Measure and demonstrate ongoing accessibility improvements.

19. Inclusive Design Integration

Accessibility considered in:

• Product page updates
• Checkout and payment processes
• Marketing campaigns

20. Security & Accessibility

• Website security measures are designed without compromising accessibility.
• Users can safely access content while maintaining data protection.

21. Contact for Accessibility Assistance

Users can contact us for assistance, questions, or feedback:

• Email: contact@mymysteryparcel.com
• Phone: +61 493 530 342
• Live chat: Live chat available on our website
• Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia
• Business Hours: 10 AM–6 PM (Monday–Friday), (GMT+10:00) Australian Eastern Standard Time (Sydney)

Our staff will provide alternative formats or guidance when needed.