Disclaimer

Last Updated: December 21, 2025

The information provided by My Mystery Parcel (“we”, “our”, “us”) on [website URL] is for general informational purposes only. By accessing or using this website, you acknowledge and agree to this disclaimer. This disclaimer is fully compliant with Australian law, including:

• Competition and Consumer Act 2010 (CCA)
• Australian Consumer Law (ACL)
• Privacy Act 1988 & Australian Privacy Principles (APPs)
• Spam Act 2003

It provides full transparency regarding risks, responsibilities, limitations, and obligations for users and the company

1. General Information / No Professional Advice

• All website content is for informational purposes only.
• We do not provide professional advice in areas like legal, financial, medical, or health.
• User Responsibility: Consult qualified professionals before acting on any information.
• Australian Law: ACL Section 18 prohibits misleading or deceptive conduct; this section ensures clarity that content is not professional advice.

2. Accuracy and completeness.

• We strive to provide accurate, current, and complete information, but errors may occur.
• Product availability, pricing, or shipping details may change without notice.
• Disclaimer: My Mystery Parcel is not responsible for any errors or omissions.
• Legal Note: ACL Sections 54–59 still apply; mandatory consumer guarantees cannot be excluded.

3. Product Disclaimer/“As Is”

• Products are provided “as is”, without express or implied warranties, except where required under Australian law.
• My Mystery Parcel is not liable for dissatisfaction, misuse, allergic reactions, or injuries resulting from product use.
• Legal Reference: ACL Sections 54–59 guarantee consumers’ rights for faulty or misrepresented goods.

4️. Limitation of Liability

To the maximum extent permitted by Australian law, My Mystery Parcel is not liable for:

• Direct, indirect, incidental, or consequential damages
• Loss of data, profits, or personal property
• Delays, errors, or omissions in delivery

Legal Reference: ACL and CCA compliance ensures this section does not override consumer guarantees.

5. Product Safety

• Users are responsible for safe use of products.
• Always verify labels, age restrictions, and allergen warnings.
• Legal Reference: Products must meet Australian product safety standards; ACL compliance is mandatory.

6. Shipping & Delivery Disclaimer

Delivery times, carrier services, and shipping costs are estimates only.

We are not liable for delays due to:

• Carriers, customs, or inspections
• Weather, strikes, or pandemics
• Remote locations or incorrect addresses

Legal Reference: ACL Section 18 requires honest disclosure about shipping estimates.

7. Returns & Refunds Disclaimer

• Subject to the Return & Refund Policy and ACL consumer guarantees.
• We are not responsible for returns outside approved policy terms.
• Legal Reference: ACL Sections 54–59 ensure mandatory rights for defective or misrepresented goods.

8. External Links & Affiliate Disclaimer

• The website may include third-party or affiliate links.
• We do not control or endorse these links.
• We are not responsible for third-party content, products, or privacy practices.
• Legal Note: Users should review third-party privacy policies.

9. Intellectual Property

• All content, logos, images, and materials are owned by My Mystery Parcel or used with permission.
• Unauthorised use, reproduction, or distribution is strictly prohibited. 
• Legal Reference: Australian copyright law and IP protection apply.

10. Third-Party Services

• Services like payment gateways, analytics tools, and shipping partners are outside our control.
• We are not liable for errors, delays, or failures caused by third-party providers.

11. User Conduct

Users must:

• Use the website lawfully
• Respect intellectual property
• Avoid spamming, hacking, or fraudulent activity

Legal Reference: Unauthorised access may violate the Australian Criminal Code and privacy laws.

12. Risk Disclosure

Using the website and purchasing products involves risks, including:

• Product availability
• Shipping or delivery delays
• Variation in mystery box content

13. Force Majeure

We are not liable for delays or failures due to events beyond our control, including:

• Natural disasters, pandemics, strikes
• Government restrictions, legal orders
• Technical outages, cyber incidents

14. Indemnification

Users agree to indemnify My Mystery Parcel from any claims, losses, or damages arising from:

• Breach of this Disclaimer
• Unauthorized use of products or content
• Misuse of website services

Legal Reference: Protects company from user misconduct under ACL and common law.

15. Governing Law & Jurisdiction

• This disclaimer is governed by Australian law.
• Disputes fall under the exclusive jurisdiction of Australian courts.

16. Privacy Disclaimer

• User data is handled according to our Privacy Policy and APPs.
• Users are responsible for providing accurate shipping and contact details.

17. Affiliate & Sponsored Content

• Sponsored or affiliate promotions may appear.
• We disclose affiliate relationships and may receive compensation.

18. Security & Cyber Disclaimer

• We implement technical measures to protect user data.
• We are not liable for breaches caused by hacking, malware, or phishing.
• Users must ensure proper device security.

19. Updates to Disclaimer

• The disclaimer may be updated periodically without prior notice.
• Updated versions take effect immediately.
• Users should review this page regularly.

20. Contact Information

Registered Company Name: My Mystery Parcel

ABN: 63 385 406 700

Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia

Email: contact@mymysteryparcel.com

Phone: +61 493 530 342

Live chat: Live chat available on our website

Business Hours: 10 AM–6 PM (Monday–Friday), (GMT+10:00) Australian Eastern Standard Time (Sydney)