Payment Policy

Last Updated: December 21, 2025

This Payment Policy explains the accepted payment methods, processing, security, and related terms for all purchases made at My Mystery Parcel. By completing a purchase on our website, you agree to the terms outlined below.

Our commitment to providing secure, fast, and reliable payment processing fully complies with Australian Consumer Law (ACL).

1. Introduction / Overview

• This policy applies to all purchases made on My Mystery Parcel.
• We aim to provide transparent, secure, and seamless payment options for our customers.
• Our goal is to ensure trust, privacy, and protection throughout the payment process.

2. Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• UnionPay
• JCB
• Shop Pay
• Google Pay
• Apple Pay

Notes:

• All transactions are processed in Australian Dollars (AUD).
• International customers may incur currency conversion fees charged by their bank.
• Some payment methods may not be available for high-value orders or special promotions.

3. Payment Security

• All transactions are protected with SSL encryption, ensuring safe transmission of sensitive information.
• Payment gateways are PCI-DSS compliant; no credit card details are stored on our servers.
• Only authorised and verified payment providers are used.
• Customer data protection: Card numbers, CVV codes, and personal info are encrypted and never shared with third parties.

4. Payment Processing

• Payments are captured immediately upon successful checkout.
• For pre-orders or backorders, payment may be captured once the order is dispatched.
• Customers will receive an email confirmation once the payment is successfully processed.
• Failed or pending payments may result in order delays or cancellations.

5. Currency

• All prices are in AUD (Australian Dollars).
• Customers using international cards are responsible for bank conversion fees.
• Exchange rates are determined by the customer’s card issuer.

6. Taxes & Fees

• All prices include Australian GST/VAT.
• No hidden or additional service fees are applied at checkout.
• Any third-party transaction fees are the responsibility of the customer.

7. Payment Failures

If payment fails:

• The order will not be confirmed.
• Customers may retry payment or contact support at contact@mymysteryparcel.com

Possible reasons for failure:

• Insufficient funds
• Incorrect card details
• Card restrictions for online purchases
• Fraud detection by the payment provider

8. Refunds & Chargebacks

• All refunds are subject to our Return & Refund Policy
• Approved refunds are processed to the original payment method.
• Chargebacks: Customers must contact My Mystery Parcel before initiating a chargeback; unauthorised charges may result in account suspensions.

9. Fraud Prevention & Verification

Orders may be delayed or cancelled if suspicious activity is detected.

We may request identity verification for high-value orders.

Verification may include:

• Phone or email confirmation
• Proof of identity or payment source

This ensures security for both customers and the business.

10. Customer Responsibilities

• Provide accurate payment information.
• Ensure sufficient funds are available.
• Notify My Mystery Parcel immediately of payment issues or disputes.
• Monitor emails for payment confirmation or failure notifications.

11. My Mystery Parcel Responsibilities

• Process payments securely and promptly.
• Protect customer payment information.
• Resolve payment disputes efficiently.
• Notify customers of any issues or delays in payment processing.

12. Payment Confirmation

After successful payment, customers will receive:

• Order confirmation email
• Payment receipt
• Estimated shipping details

This email serves as proof of purchase.

13. Security & Data Protection

• Sensitive data is encrypted using industry-standard protocols.
• Only authorised employees have access to payment information for processing and support.
• Customer data is never sold or shared with third parties.

14. Delayed or Pending Payments

• Orders with delayed payments may remain in “Pending” status until payment is confirmed.
• Pending payment orders may be cancelled after 48–72 hours if payment is not completed.
• Customers will be notified of any delay via email.

15. High-Value Orders

• Orders above a certain threshold may require additional verification.
• Verification protects against fraud and ensures order authenticity.
• Verification may include providing a photo ID or contacting customer support.

16. Dispute Resolution

• Any disputes related to payments must be reported to contact@mymysteryparcel.com
• My Mystery Parcel will review the case and attempt amicable resolution within 10 business days (Monday–Friday).
• If unresolved, disputes may be escalated via your bank or payment provider.

17. Contact & Business Information

Registered Company Name: My Mystery Parcel

ABN: 63 385 406 700

Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia

Email: contact@mymysteryparcel.com

Phone: +61 493 530 342

Live chat: Live chat available on our website

Business Hours: 10 AM–6 PM (Monday–Friday), (GMT+10:00) Australian Eastern Standard Time (Sydney)

18. Policy Updates

• This Payment Policy may be updated at any time.
• Changes apply to transactions made after the updated policy is published on the website.
• Customers are encouraged to review the policy regularly.