Cookie's

Last Updated: December 21, 2025

This Cookie Policy explains how My Mystery Parcel (“we”, “our”, “us”) uses cookies and similar technologies on our website. By accessing or using our website, you consent to the use of cookies as described in this policy. This policy is fully compliant with:

• Australian Privacy Act 1988 and Australian Privacy Principles (APPs)
• Spam Act 2003

It provides complete transparency regarding the collection, use, storage, and management of cookies and helps users understand their rights and options.

1. Introduction / Overview

• Purpose: To explain what cookies are, how we use them, and your rights.
• Scope: Applies to all website visitors, both anonymous and registered.
• Consent: Using our website implies acceptance of this Cookie Policy.
• Best Practice: Review this policy periodically and manage your cookie preferences.

2. What Are Cookies?

Definition: Small text files stored on your device that save information about your website activity.

Purposes: Enhance user experience and enable analytics, marketing, e-commerce functions, and security.

Types of Cookies:

1. Session Cookies: Temporary; expire on browser closure.
2. Persistent Cookies: Remain for a defined period.
3. First-Party Cookies: Set by our website.
4. Third-Party Cookies: Set by external services.
5. Technical Detail: Cookies store unique identifiers, expiry dates, and metadata about your interaction with the website.

3. How We Use Cookies

Website Functionality:

• Maintain login sessions, shopping carts, and checkout.

Analytics & Performance:

• Measure visitors' behaviour and optimise the website's design.

Advertising & Marketing:

• Personalised and retargeted ads.

User Preferences:

• Store language, currency, and display mode settings.

Security & Fraud Prevention:

• Detect suspicious activity and prevent unauthorised access.

Accessibility Enhancement:

• Preserve settings like text size, contrast, and screen reader preferences.

4. Types of Cookies Used

5. Third-Party Cookies

• Third-party cookies may include Google Analytics, Facebook Pixel, Google Ads, and Shopify Payments.
• Purposes: analytics, marketing, retargeting, and site optimisation.
• Limitation: We do not control third-party cookies; review their privacy policies.

6. Cookie Consent

• Mechanism: Banner displayed at first visit.
• Options: Accept all, reject non-essentials, manage preferences.
• Withdrawal: Users can update consent via browser or website cookie settings.
• Legal Reference: Compliant with Australian Privacy Principles and Spam Act 2003.

7. How to Manage or Disable Cookies

• Users can manage cookies through their browser or third-party tools.
• Browser Guides: Chrome, Safari, Firefox, and Edge.
• Third-Party Opt-Outs: Google Ads Settings, YourAdChoices, and Facebook Ads.
• Impact: Disabling essential cookies may affect login, cart, or checkout.

8. Data Collected via Cookies

• Information: IP address, browser/device type, pages visited, clicks, session duration.
• Sensitive Data: Not collected (e.g., payment info, passwords).
• Purpose: Improve UX, analytics, marketing, and security.

9. Legal Basis

• Complies with the Privacy Act 1988, Australian Privacy Principles (APPs), and Spam Act 2003.
• Non-essential cookies require user consent.

10. Cookie Policy Updates

• Updates occur periodically; changes take effect immediately.
• Users should review the “Last Updated” date.

11. Cookie Duration & Expiry

• Session cookies expire on browser close.
• Persistent cookies: 1 day to 2 years.

12. Advertising & Retargeting Cookies

• Track product views for personalised ads on Google Ads and Facebook Ads.
• Users can opt out via Google Ads Settings or YourAdChoices.

13. Audit & Compliance

• Quarterly audits ensure compliance with Australian law, GMC, and Google Ads.
• Document all cookies with a type, duration, purpose, and source.

14. Accessibility & User Rights

• Enhance accessibility features like text size, contrast, and screen reader support.
• Users can request alternative formats or assistance.

15. Troubleshooting & Common Issues

• Problem: Shopping cart resets → Cookies disabled.
• Solution: Enable essential cookies.
• Problem: Ads not showing → Non-essential cookies blocked.
• Solution: Accept marketing cookies for a personalised experience.

16. Contact Information

• Email: contact@mymysteryparcel.com
• Phone: +61 493 530 342
• Live chat: Live chat available on our website
• Registered Address: 12 Weigand Avenue, Bankstown, New South Wales 2200, Australia.
• Business Hours: 10 AM–6 PM (Monday–Friday), (GMT+10:00) Australian Eastern Standard Time (Sydney)