Shipping policy

Last Updated: December 21, 2025

This Shipping Policy explains in detail how My Mystery Parcel processes, ships, delivers, and manages customer orders. This policy is designed to ensure transparency, accuracy, and compliance with Australian consumer and e-commerce standards. By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Shipping Destinations

My Mystery Parcel currently provides shipping services exclusively within Australia.

We do not offer:

  • International shipping
  • Cross-border delivery
  • Freight forwarding to overseas addresses

Orders submitted with delivery addresses outside Australia may be automatically cancelled and refunded following internal review.

2. Product Pricing

All product prices displayed on our website are listed in Australian Dollars (AUD).

Pricing details:

  • Prices include all applicable Goods and Services Tax (GST / VAT)
  • Shipping fees are calculated and displayed separately at checkout
  • No hidden, post-purchase, or undisclosed fees are applied

Customers are given full visibility of total costs before completing payment.

3. Shipping Rates

We charge a flat shipping rate of AUD $25 per order for all deliveries within Australia.

This flat rate covers:

  • Standard domestic delivery
  • Order handling and packaging
  • Courier service costs

Shipping rates may be revised periodically; however, any changes will be clearly communicated prior to checkout.

4. Shipping Origin

All orders are packed, processed, and dispatched solely from our registered Australian business location:

12 Weigand Avenue
Bankstown, New South Wales, 2200
Australia

We do not ship orders from international warehouses, overseas fulfilment centres, or unverified third-party locations.

5. Order Cut-Off Time

Orders placed before 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) on a business day are eligible for same-day or next-business-day processing.

Orders placed:

  • After 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
  • On weekends
  • On Australian public holidays

will be processed on the next available business day.

6. Handling Time

Handling time refers to the period required to prepare an order for shipment.

Our standard handling time is 1–4 business days (Monday–Friday), excluding weekends and public holidays.

Handling includes:

  • Order verification
  • Fraud and payment screening
  • Secure packaging
  • Courier handover

7. Delivery Time

Estimated delivery time within Australia is 2–8 business days (Monday–Friday) after despatch.

Total Estimated Delivery Time: 3–12 business days (Processing + Delivery Time) (Monday–Friday).

Delivery timelines may vary based on:

  • Delivery destination
  • Courier network capacity
  • Weather conditions
  • Seasonal demand or peak periods

Delivery times are estimates only and are not guaranteed.

8. Delivery Carrier

My Mystery Parcel partners with reputable Australian courier and logistics providers to ensure safe and trackable deliveries.

Our courier partners may include:

  • Australia Post
  • AusPost eParcel
  • Sendle
  • Aramex (Fastway Couriers)
  • CouriersPlease
  • Toll Group
  • Other licensed Australian courier services

Courier selection is determined by operational requirements and delivery efficiency. Customers cannot select or change the courier once the order has been dispatched.

9. Tracking Information

All dispatched orders include shipment tracking.

Tracking details are provided via email within 24–48 hours after despatch, allowing customers to monitor delivery progress through the courier’s official tracking system.

10. Packaging & Order Protection

All orders are packaged using protective materials appropriate for the product type, size, and fragility.

We take reasonable precautions to:

  • Prevent damage during transit
  • Minimize movement inside packaging
  • Reduce exposure to external elements

11. Address Accuracy & Verification

Customers are solely responsible for ensuring shipping addresses are accurate, complete, and deliverable.

My Mystery Parcel is not responsible for:

  • Incorrect or incomplete addresses
  • Failed deliveries caused by customer-provided information
  • Delays resulting from address corrections

Additional courier charges may apply if redelivery or redirection is required.

12. Order Cancellation

Orders may be cancelled within 12 hours of purchase, provided the order has not entered the despatch process.

Once an order has been shipped or handed over to a courier, cancellation is no longer possible.

13. Change of Shipping Address

Shipping address changes may be requested within 12 hours of placing an order.

Address changes are not guaranteed and may be impossible once processing or despatch has begun.

14. Failed Delivery / Missed Delivery Attempts

If delivery is unsuccessful due to:

  • Customer unavailability
  • Incorrect address details
  • Delivery refusal

The courier may attempt redelivery or return the parcel. Any additional fees charged by the courier will be the responsibility of the customer.

15. Damaged, Missing, or Incorrect Items

Customers must report any damaged, missing, or incorrect items within 48 hours of confirmed delivery.

Reports must include:

  • Order number
  • Description of the issue
  • Clear photographic evidence

Failure to report within this timeframe may affect resolution eligibility.

16. Lost or Delayed Packages

If a shipment is delayed or lost in transit, My Mystery Parcel will assist by initiating an investigation with the courier.

While we support the resolution process, we are not responsible for delays or losses caused by courier operations, weather events, or circumstances beyond reasonable control.

17. Delivery Confirmation

Delivery confirmation may be provided through:

  • Courier tracking updates
  • Delivery scans or proof of delivery
  • Automated delivery confirmation email from My Mystery Parcel

Once delivery is confirmed, responsibility for the package transfers to the customer.

18. VAT & Taxes

All applicable GST (VAT) is included in product pricing.

As shipping is limited to Australia:

  • No import duties apply
  • No customs fees apply
  • No international taxes apply

19. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and shipping information
  • Monitor shipment tracking
  • Be available to receive deliveries
  • Contact customer support promptly if issues arise

20. My Mystery Parcel Responsibilities

My Mystery Parcel commits to:

  • Processing orders within stated timeframes
  • Securely packaging all shipments
  • Using reliable courier partners
  • Providing accurate tracking and shipping information

21. Invoices & Documentation

Order confirmation emails and invoices are issued automatically after purchase.

Customers are responsible for ensuring the provided email address is valid and accessible.

22. Sustainability & Packaging

Where feasible, we use eco-friendly, recyclable, or reusable packaging materials while maintaining product safety and shipping reliability.

23. Security & Fraud Prevention

All orders undergo security screening and fraud-prevention checks.

We reserve the right to:

  • Delay order processing
  • Request additional verification
  • Cancel or refuse orders suspected of fraud or unauthorized activity

24. Business & Contact Information

Registered Company Name: My Mystery Parcel

ABN: 63 385 406 700

Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia

Email: contact@mymysteryparcel.com

Phone: +61 493 530 342

Live chat: Live chat available on our website

Business Hours: 10 AM–6 PM (Monday–Friday), (GMT+10:00) Australian Eastern Standard Time (Sydney)

25. Policy Updates

My Mystery Parcel reserves the right to modify, update, or replace this Shipping Policy at any time to reflect operational, legal, or regulatory changes.

All updates become effective immediately upon publication on our website.