Contact Us

Have a Question!

We’re here to help. Whether you need assistance with an order, have a question about our products, or wish to contact our support team, you can reach us using the information below.

📞 Customer Support

Phone: +61 493 530 342

Business Hours: 10 AM–6 PM (Monday–Friday), (GMT+10:00) Australian Eastern Standard Time (Sydney)

📧 Email Support

For all enquiries, including product questions, order issues, returns, or partnership requests:

Email: contact@mymysteryparcel.com

Live chat: Live chat available on our website

📬 Address

My Mystery Parcel

Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia

(Use this address for returns, official documents, or written correspondence.)

💼 Company Information

Registered Company Name: My Mystery Parcel

Registered Number: 63 385 406 700

Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia

📣 Follow Us on social media

Stay updated with new products, announcements, and exclusive content:

• Instagram
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📍 Need Help with an Order?

To speed up support, please include:

• Your full name
• Order number
• Email used during purchase
• A detailed message about your request
• Photos or screenshots (if relevant)

🛡 Data Protection (ACL)

Your personal data is processed securely and in compliance with Australian Consumer Law (ACL) regulations.
Learn more on our Legal Notice and Privacy Policy pages.